Starting and Stopping Metered Service Matrix

The following matrix is representative of how a metered SP type's field activity type profile would look. The following points describe the rows, columns and cells in the matrix:

  • The customer events represent the three start and stop events that may take place at the service point.
    • Start service is the event that takes place when a service point is to be started and the system has no knowledge of a related stop event.
    • Stop service is the event that takes place when a service point is to be stopped and the system has no knowledge of a related start event.
    • Start/stop service is the event that takes place when a service point is to be stopped for one customer and started for another at the same time.
  • The SP conditions represent the state of service at a service point. The following conditions are represented:
    • A device (the meter) is either installed or not installed.
    • The installed device is either turned on or off.
    • The source of service (the line or pipe) is either connected to the service point or disconnected.
    • If the source is disconnected, define a field activity for each potential disconnect location.
  • Each cell in the matrix represents a field activity to be created by the system for the combination of customer event and service point condition.

SP Condition

Customer Event:

Start Service

Customer Event:

Stop Service

Customer Event:

Start/Stop Service

No Device / SP Disconnected at meter

Install meter and connect line

N/A - no field work is necessary because the meter should have been read when it was removed

N/A

No Device / SP Disconnected at pole

Install meter and connect line

N/A - no field work is necessary because the meter should have been read when it was removed

N/A

No Device / SP Connected

Install meter

N/A - no field work is necessary because the meter should have been read when it was removed

N/A

Device Installed / Device Off / SP Disconnected at meter

Connect line and turn on meter

N/A - no field work is necessary because the meter should have been read when the service was severed

N/A

Device Installed / Device Off / SP Disconnected at pole

Connect line and turn on meter

N/A - no field work is necessary because the meter should have been read when the service was severed

N/A

Device Installed / Device Off / SP Connected

Turn on meter

N/A - no field work is necessary because the meter should have been read when the meter was turned off

N/A

Device Installed / Device On / SP Connected

Read meter

Turn off meter

Read meter

Device Installed / Device On / SP Disconnected at meter

Connect line and read meter

N/A - no field work is necessary because the meter should have been read when the line was disconnected

N/A

Device Installed / Device On / SP Disconnected at pole

Connect line and read meter

N/A - no field work is necessary because the meter should have been read when the line was disconnected

N/A