Types Of Severance Events

Type Of Severance Event

What Happens In The System

Send Letter

A customer contact is created for every financially responsible person linked to the service agreement's account. It is the customer contact that causes a letter to be produced.

The type of letter is defined on the customer contact's contact type.

The recipient of each letter is defined on Account / Person (those persons marked as Receiving Notifications).

Create To Do Entry

A To Do entry is created. Refer to The Big Picture of To Do Entries for more information about To Do entries.

Create Field Activities

A field activity is created for each service point associated with the service agreement being severed. The type of activity is defined on the service point's SP type's field activity type profile.

Generic Algorithm

The algorithm defined on the event's event type is executed.

Expire Service Agreement

The service agreement is expired and, if earlier severance events created "cut for non-payment" field activities, these field activities will be used as the basis for stopping service. Refer to Finalizing Pending Stops for how the system use the meter reads on these field activities as the "stop reads" on the service agreement. Note, you can see the field activities that are used to "cut" and "stop" service by viewing the Field Activities grid on Service Agreement - Service Point.

Affect Credit Rating/Cash-Only

An account credit rating demerit record is created. The number of demerits is defined on the collection event type.