Types Of Write-off Events
The following table describes the various types of write-off events and what happens when they are completed:
|
Type Of Write-off Event |
What Happens In The System |
|
Affect Credit Rating/Cash-Only |
An account credit rating demerit record is created. The number of demerits is defined on the write-off event type. |
|
Cancel Agency Referral |
All collection agency referrals associated with the write-off process will be cancelled. |
|
Refer to Agency |
The debt associated with the SAs linked to the write-off process will be referred to a collection agency. |
|
Send Letter |
A customer contact is created for every financially responsible person linked to the account. The customer contact causes a letter to be produced. The type of letter is defined on the customer contact type control table. The recipient of each letter is defined on Account / Person (those persons marked as Receiving Notifications). |
|
Send To Do |
A To Do entry is created. Refer to The Big Picture of To Do Entries for more information about To Do entries. |
|
Write Off using Distrib Code |
This type of event is used to write-off bad debt in accordance with the distribution codes associated with the financial transactions that caused the debt in the first place. You'd use this method for example if you want to write-off revenue differently than you write-off liabilities. The system accumulates the distribution codes from GL details associated with recent financial transactions linked to each write-off service agreement. When the system has accumulated enough distribution codes (i.e., where the amount associated with the distribution code equals or exceeds the amount to write off), the debt will be transferred to a new or existing write-off service agreement. The type of service agreements to which the debt is transferred is defined on the distribution codes. |
|
Write Off using SA Type |
The service agreements linked to the process will be written-off by transferring their debt to a new or existing write-off service agreement. Note: the SA type of the write-off service agreement is defined on the algorithm defined on events of this type. |
|
Generic Algorithm |
The system calls the algorithm defined on the write-off event type. This type of event is used when what you need to do isn't handled by one of the above event types. |
Refer to Setting Up Write Off Event Types for more information.