Canceled High Bill Complaint

The following is an example of the configuration of the Canceled status for high bill complaint cases.

Note the following about this status:

• Canceled is a final state (meaning that no further action is necessary).
• It has a button label of Cancel. This is the label on the button that a user presses to move a case into this state. This button will only appear on cases that are in the Lodged state as this is the only state that can transition into the Completed state.
• We have not referenced a BPA script because this is a final state (and no additional user action is necessary).
• We have associated the Cancel action with this status. This means that only users with rights to this action for the application service defined on the case type can move a case into this state.
• Notice that there are no Valid Next Statuses (because this is a final state). If you wanted to allow a Canceled case to be reopened, you would need to define the state into which a Canceled case could be transitioned.
• Notice that a Cancel Reason must be specified on the case before it can be moved into this state.