Lodged High Bill Complaint

The following is an example of the configuration of the Lodged status for high bill complaint cases.

Note the following about this status:

• Lodged is the initial state. The initial state is the state populated on new cases of a given type. Remember that only one status can be defined as the initial state.
• It has a button label even though it's the initial state. The above diagram doesn't allow a user to ever transition a case into this state and therefore there will never be a button with such a label. However, it's a required field just in case you change your business rules.
• We have decided not to use a BPA script to help a user work on a high-bill complaint when it's in this state (this is probably not the best decision as BPA scripts can be quite useful).
• We have associated the Add action with this status. This means that only users with rights to the add action for the application service defined on the case type can add cases of this type.
• Notice that Valid Next Statuses are what restricts a case in this state to be transitioned to the Canceled and Preliminary Investigation states.
• Notice that the Additional Processing plug-ins create and complete a To Do entry when a case enters and exits this state, respectively.