Designing Your External System Field Activity Types

For each type of field activity that is interfaced to an external system, create an appropriate FA type.

• Indicate that the FA type is eligible for dispatch.
• Configure the appropriate value for Appointment Booking based on your business requirements.
  • If you have decided to map your external system tasks to the Oracle Utilities Customer Care and Billing field activity type, then for each field activity type, create one or more characteristics to identify how it is mapped to the equivalent task in the external system.
• Indicate the FA characteristics that are valid for field activities of this type
  • If your external system allows forced appointments, define the forced appointment characteristic type created above and referenced on your external system feature configuration.
  • If your external system defines a separate reservation ID for appointments and this FA type allows appointments, define the reservation characteristic type created above and referenced on your external system feature configuration.

Refer to the following topics in the documentation on integration for more information about how you should use characteristics in product integrations:

• Oracle Utilities Mobile Workforce Management Characteristic Types
• Oracle Utilities Work and Asset Management Characteristic Types