A Script That Helps A User Work Through A Case

You can define a Business Process Assistant script that helps a user work a case while it's in a given state. For example, when you set up the Preliminary Investigation state for the high-bill complaint case type, you can define a script. A user can then easily launch this script to help them work through a case in this state.

Please keep the following in mind when you're designing how to integrate BPA scripts with your cases:

• You can have a different script for each state. For example, you could develop a script to help a user work on a case while it's in the Preliminary Investigation state and a different script to help them work in a case while it's in the Decision Checkpoint state.
• Rather than make a user launch a script by pressing a hyperlink on the case page, you can have the system automatically launch the script while the case is in a given state. Refer to Script Launching Option for more information.
• You can also have the system automatically launch a script when a user selects a To Do entry. Refer to Launching Scripts When To Do Entries Are Selected for more information.