Setting Up Application Services

As described under Access Rights, you can prevent unauthorized users from accessing cases. The following points describe how to implement this type of security:

• Create an application service for each case type that needs to be secured
• Create an action on the application service for each status you need to secure
• Link the valid user groups to the application service and define which actions they can perform
• Define the application service on the case type
• Define the related action for each status on the case type / status