Delivery Type

Delivery Type is the channel used to send a notification. Examples are email, text message (SMS), fax, and outbound IVR. Delivery type is used throughout notification preferences. If your implementation is not using notification preferences, you would not utilize delivery type.

  • Notification types list the supported delivery types. For example, a bill ready notification type may support email and SMS while a notification type to encourage customers to enroll in a budget plan may only support email. The message subject and body are configured for each notification type’s supported delivery type.

  • Person contact types list the allowable delivery types. For example, a cell phone person contact type may allow SMS while a home phone person contact type may not allow any delivery types. An email person contact type would allow an email delivery type unless the person contact type exists to capture a customer’s email address and not to be used in conjunction with notification preferences. Note: the delivery types that can be specified on a person contact type are restricted to those defined on the person contact types contact routing. Refer to Setting Up Contact Routings for more information.

  • A contact preference for a customer consists of the combination of notification type, delivery type, and person contact.