Cutting Badged Item Service Due To Nonpayment
The following matrix is representative of how an item-based SP type's field activity type profile would look. The following points describe the rows, columns and cells in the matrix:
- The customer events represent the three C&C-oriented field
activities that may take place at the service point.
- Disconnect warning is the event that warns the customer of imminent severance if payment is not received.
- Cut for non-payment is the event that causes service to be severed due to non-payment.
- Reconnect is the event that takes place when a service point is reconnected because payment was received after service was cut.
- The SP conditions represent the state of service at a service
point. The following conditions are represented:
- A device (the item) is either installed or not installed.
- The installed device is either turned on or off.
- The source of service (the line or pipe) is either connected to the service point or disconnected.
- If the source is disconnected, define a field activity for each potential disconnect location.
- Each cell in the matrix represents a field activity to be created by the system for the combination of customer event and service point condition.
SP Condition |
Customer Event: Disconnect Warning |
Customer Event: Cut For Non-Payment |
Customer Event: Reconnect |
Device Installed / Device On / SP Connected |
Leave disconnect warning |
Cut lamp service |
N/A |
Device Installed / Device Off / SP Connected |
N/A - service is off |
N/A - service is off |
Turn on item |
Device Installed / Device On / SP Disconnected at pole |
N/A - service is off |
N/A - service is off |
Connect line |
Device Installed / Device Off / SP Disconnected at pole |
N/A - service is off |
N/A - service is off |
Connect line and turn on item |
No Device / SP Connected |
N/A - service is off |
N/A - service is off |
Install item |
No Device / SP Disconnected at pole |
N/A - service is off |
N/A - service is off |
Install item and connect line |