Cutting Unbadged Item Service Due To Nonpayment
The following matrix is representative of how an item-based SP type's field activity type profile would look. The following points describe the rows, columns and cells in the matrix:
- The customer events represent the three C&C-oriented field
activities that may take place at the service point.
- Disconnect warning is the event that warns the customer of imminent severance if payment is not received.
- Cut for non-payment is the event that causes service to be severed due to non-payment.
- Reconnect is the event that takes place when a service point is reconnected because payment was received after service was cut.
- The SP conditions represent the state of service at a service
point. The following conditions are represented:
- Notice that the SP Conditions always indicate "No Device". This is because a device (i.e., a meter or badged item) cannot be installed at this type of service point.
- The source of service (the line or pipe) is either connected to the service point or disconnected.
- If the source is disconnected, define a field activity for each potential disconnect location.
- Each cell in the matrix represents a field activity to be created by the system for the combination of customer event and service point condition.
SP Condition |
Customer Event: Disconnect Warning |
Customer Event: Cut For Non-Payment |
Customer Event: Reconnect |
No Device / SP Connected |
Parking lot disconnect warning |
Cut parking lot service |
Reconnect parking lot service |
No Device / SP Disconnected at pole |
N/A - service is off |
N/A - service is off |
Reconnect parking lot service |