Field Events And Their Activities

When the system is told to start a severance event that creates field activities (e.g., disconnect for non-payment), it will generate a field activity for every service point linked to the service agreement.

The question is, where does it get the field activity type associated with the field activities? The answer is explained below:

• Every service point has an SP type.
• Every SP type references a field activity type profile.
• A field activity type profile contains a matrix defining activity types to generate under various situations. Some of these situations are those associated with severance.