Types Of Collection Events

The following table describes the various types of collection events and what happens when they are completed:


Type Of Collection Event	What Happens In The System
Send Letter	A customer contact is created for every financially responsible person linked to the account. The customer contact causes a letter to be produced. The type of letter is defined on the customer contact's contact type. The recipient of each letter is defined on Account / Person (those persons marked as Receiving Notifications).
Create To Do Entry	A To Do entry is created. Refer to The Big Picture of To Do Entries for more information about To Do entries.
Affect Credit Rating/Cash-Only	An account credit rating demerit record is created. The number of demerits is defined on the collection event type.
Cancel Budget	Every service agreement linked to the account that is on a budget is "removed" from the budget (i.e., the recurring charge amount for the service agreement is set to zero). In addition, a syncing adjustment is issued to cause each SA's current balance to be set equal to their payoff balance (the adjustment type is defined on the SA's SA type). Also, the Budget Plan field on the Account - Budget page is cleared.
Generic Algorithm	The algorithm defined on the event's event type is executed.
Start Severance Process	A severance process is created for every service agreement linked to the collection process. The type of severance process is defined on the SA type table (every service agreement references an SA type).

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