Setting Up SA Types

In the previous section, Designing SA Types, we presented a case study that illustrated a mythical organization's SA types. In this section, we explain how to use the windows on the SA Type window group to maintain your SA Types.

Note:

When a new SA type is added. When you add a SA type whose service agreements use service points, you must update the respective SP types if the new SA type is defaulted when service is initially started at the service points of a given SP type. Refer to SP Type - SA Type for more information.