How Are Write-off Events Created?

Write-off events may be created as follows:

The Write-Off Monitor creates a write-off process when an account has unpaid, final billed service agreements. The write-off process has one or more write-off event(s). Refer to How Does The Write-Off Monitor Work? for more information about how the system creates write-off processes and their events.
Write-off events are created when an operator creates an ad hoc write-off process. The number and type of events is controlled by the write-off process template defined when the write-off process is created.
An ad hoc write-off event may be created and linked to an existing write-off process by an operator at their discretion.

Note:

Bottom line. Most write-off events are created by the system when it creates a write-off process for unpaid, finaled service agreements. If you need to create an ad hoc write-off event, you can either create a write-off process using a template that contains the desired event OR link the desired event to an existing write-off process.

Fastpath:

For more information about creating ad hoc write-off processes and events, refer to How To Perform Common Write-off Maintenance Functions.