Defaulting Relationship Types And Defaulting Service Providers
Please be aware of the following:
- A SA relationship type for a given SA type can be marked as being Required.
- A service provider for a given SA relationship type / SA type can be marked as being the Default.
If, at activation time, the customer's master SA is missing a Required SA relationship that has a Default service provider, the activation process automatically creates the SA relationship type and links to it the Default service provider. If a master service agreement doesn't have all Required SA relationships, the service agreement cannot be activated. This is handy when your organization is the default service provider for a relationship type.
Refer to Automatic Creation of Sub SAs for information about how the system will automatically create sub service agreements for the defaulted SA relationship / service provider if your organization provides billing services for the service provider. Refer to Setting Up SA Relationships For SA Types for the page used to define the service providers and SA relationship types for each SA type.