Script Launching Option

You can define whether the script associated with a given state is to be automatically launched while the case is in that state. The system supports the following options:

  • Launch the script only if no script is currently active.
  • Always launch the script unless this specific script is currently active.
Warning:

With this option, if a script is currently open in the page's BPA script area then it will be automatically closed and the case script will open.

  • Do not automatically launch the script.

You do this by plugging-in a Script Launching algorithm for the given state. If no such plug-in is provided the script is not automatically launched.