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Oracle Utilities Customer Care and Billing Cloud Service

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Oracle Utilities Customer Care and Billing Cloud Service User Guides
Administrative User Guides
Customer Care and Billing Administrative User Guide
Defining Case Management Options
The Big Picture Of Cases
Case Type Controls Everything
Lifecycle
State Transitions Are Audited

Oracle Utilities Customer Care and Billing Cloud Service User Guides

State Transitions Are Audited

The system maintains an audit trail whenever a case transitions from one state to another. This audit is shown in the case's log.

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