Notifying External Systems About Customer Erasure

When CCB is integrated with a meter data management system (such as Oracle Utilities Meter Data Management) and the Person and SA syncs are used to synchronize Contact and Usage Subscription information with corresponding Person and SA information, the meter data management needs to be notified when such information is already erased in CCB.

The following sync request BO schemas include a Customer Erased switch:

  • MDM2 Person Sync Request: C1-MDM2PersonSyncRequest

  • MDM2 SA Sync Request: C1-MDM2SASyncRequest

Logic on these BOs sets this switch to true if the related Person/SA has an Object Erasure Schedule record that is in the Erased state.

The meter data management system can use this switch to trigger its own erasure processing for Contact and Usage Subscription information. For an example, refer to the Data Privacy documentation for Oracle Utilities Meter Data Management.

Refer to the Business Object configuration in the application for more details.