Business Flag Available Actions

Allowed actions are implemented as BPA scripts that will guide the user through a particular method of investigating or resolving the business flag. The following actions are supported:

Create Field Activity - This will initiate a field activity associated to the business flag’s service point. The type of field activity will be selected by the user.
Create Case - This will initiate a case associated to the business flag’s service point. The type of case will be selected by the user.
Create Notification - This will initiate communication with the customer for the business flag’s service point. The type of communication will be determined by the notification type selected by the user.