Meter Read Remark Exception

If a meter read has a remark code that has algorithms associated with it, the system activates the algorithms each time the MRRA (meter read remark algorithm activator) background process is executed. If errors occur during the activation of the algorithms, a record is written to the meter read remark exception table with a message indicating the nature of the severe error.

To view the messages associated with the exception records, schedule the TD-MRRER background process. This process generates a To Do entry for every record in the meter read remark exception table.

After correcting the cause of the error, drill into the meter read page. Then change the status of the remark from Error to Pending. When the MRRA process next runs, it will attempt to execute the remark's algorithm again.

Note: You may have to delete or change the meter read's remark code if the error is impossible to fix (e.g., if the remark causes a customer contact to be generated and there is no customer at the meter's premise).