Field Activity Remark Exception

If a field activity has a remark code that has algorithms associated with it, the system activates the algorithms each time the FACT (field activity remark activation) background process is executed. If errors occur during the activation of the algorithms, a record is written to the field activity remark exception table with a message indicating the nature of the severe error.

To view the messages associated with the exception records, schedule the TD-FACT background process. This process generates a To Do entry for every record in the field activity remark exception table.

After correcting the cause of the error, drill into the Field Activity - Characteristics/Remarks tab and change the status of the remark from Error to Pending. When the FACT process next runs, it attempts to execute the remark's algorithm again.

Note:

You may have to delete or change the field activity's remark code if the error is impossible to fix (e.g., if the remark causes a customer contact to be generated and there is no customer at the field activity's premise).