Complete Oracle Utilities Initial Setup Tasks

Before you can use the Customer Experience for Utilities solutions, you must ensure that the related features are set up appropriately in your Oracle Utilities customer information system. The following table identifies each item that needs to be set up during the initial setup process, provides implementation details, and refers you to related documentation that can assist you.

All of the documentation listed below (unless otherwise noted) can be found in one of the following libraries the in the Oracle Help Center, along with additional information about using and configuring your Oracle Utilities customer information system:

Task	Details	Documentation
Extendable Lookups	Extendable lookups are used to control some items within the Oracle Customer Experience for Utilities solutions, such as: Available locations for knowledge icons The ongoing person data integration The person synchronization is controlled by an F1-DataSyncControl extendable lookup business object of C1-CX4U-PERSON. The status of this lookup record must be active to enable the synchronization and the external system and message sender must be configured.	See Defining Extendable Lookups in the Administration Guide
Data Synchronization	Person data synchronization is used to trigger updates to the Oracle Customer Experience for Utilities and other Oracle systems when person record changes are made. To set up the synchronization, be aware that: The maintenance object of PERSON is delivered with a generic audit algorithm of F1ONGDATASYN for ongoing data synchronization plugged in so that a generic outbound sync request can be processed by the F1-SYNRQ sync request monitor batch process. This batch process should be scheduled to run as frequently as ongoing updates need to be synchronized to Customer Experience for Utilities and other systems. This is a generic batch process that can be used for many objects but has parameters that can be used to control which sync request BOs to process, such as F1-GenericDataSync.	See: Data Synchronization in the Administration Guide Configure Data Synchronization

Task

Details

Documentation

Extendable Lookups

Extendable lookups are used to control some items within the Oracle Customer Experience for Utilities solutions, such as:

Available locations for knowledge icons
The ongoing person data integration

The person synchronization is controlled by an F1-DataSyncControl extendable lookup business object of C1-CX4U-PERSON. The status of this lookup record must be active to enable the synchronization and the external system and message sender must be configured.

See Defining Extendable Lookups in the Administration Guide

Data Synchronization

Person data synchronization is used to trigger updates to the Oracle Customer Experience for Utilities and other Oracle systems when person record changes are made. To set up the synchronization, be aware that:

The maintenance object of PERSON is delivered with a generic audit algorithm of F1ONGDATASYN for ongoing data synchronization plugged in so that a generic outbound sync request can be processed by the F1-SYNRQ sync request monitor batch process.
This batch process should be scheduled to run as frequently as ongoing updates need to be synchronized to Customer Experience for Utilities and other systems.
This is a generic batch process that can be used for many objects but has parameters that can be used to control which sync request BOs to process, such as F1-GenericDataSync.

See:

Data Synchronization in the Administration Guide
Configure Data Synchronization

Parent topic: Provision Your Oracle Cloud Applications