Fusion System Registration Tasks

To use the CX for Utilities experiences, you must first enable the Oracle Fusion features you want to use and then register your CX Industry Framework system account. This includes:

• Enabling offerings

• Registering your CX Industry Framework account

• Register your CX Industry Framework Configuration account

• Enabling multiple Business Units for service

• Enable extensions

This table outlines each of these tasks.

Task	Description
Enable Offerings	You must enable the features in the Oracle Fusion Service and Oracle Sales systems that you want to use. For instructions on enabling offerings, see Offering Configuration in the Using Functional Setup Manager Guide, available in the Oracle Help Center. You must register your CX Industry Framework system account. This task should be completed by your Fusion Applications security administrator.
Register CX Industry Framework System Accounts	To register your accounts: Log in to Fusion Applications, navigate to Tools and then select the Security Console. Create a new user account using FABRIC_CX4U_SYSTEM_USER as the user name. Specify the security administrator email address and set the initial password. Add the following roles: ORA_PER_EMPLOYEE_ABSTRACT ORA_HZ_RESOURCE_ABSTRACT ORA_UER_UTILITIES_CUSTOMER_SERVICE_REPRESENTATIVE_JOB ORA_UER_UTILITIES_CUSTOMER_SERVICE_ADMINISTRATOR_JOB ORA_UER_UTILITIES_CUSTOMER_SERVICE_MANAGER_JOB ORA_UER_UTILITIES_KEY_ACCOUNT_ADMINISTRATOR ORA_UER_UTILITIES_KEY_ACCOUNT_MANAGER_FOR_SALES ORA_UER_UTILITIES_KEY_ACCOUNT_MANAGER_FOR_SERVICE ORA_UER_UTILITIES_KEY_ACCOUNT_SUPERVISOR_FOR_SALES ORA_UER_UTILITIES_KEY_ACCOUNT_SUPERVISOR_FOR_SERVICE Log in to the Fusion Applications identity domain and locate the FABRIC_CX4U_SYSTEM_USER user you just created. Note: Depending on the order in which you’ve performed the administrative tasks, the user account might have synchronized automatically. If it is not yet present, create the new user manually, using FABRIC_CX4U_SYSTEM_USER as the user name and mark the user as Federated during creation. Log in to the CX Industry Framework identity domain and locate the FABRIC_CX4U_SYSTEM_USER user. Note: Depending on the order in which you’ve performed the administrative tasks, the user account might have synchronized automatically. If it is not yet present, create the new user manually, using FABRIC_CX4U_SYSTEM_USER as the user name and mark the user as Federated during creation.
Register CX Industry Framework Configuration Account	Log in to the CX Industry Framework identity domain. Create a new user, specifying CX4U_CONFIG_ADMIN as the username. Select Oracle Cloud Services from the navigation panel and locate the application corresponding to the CX Industry Framework instance. The name likely starts with CXIF, and the description likely reads "CXIF IDCS Application". It was created by the CX Industry Framework provisioning. Assign this newly created user to the following application role: CXIF_Configuration_Endpoint_Read
Enable Multiple Business Units	Your system administrator must complete this task before completing any of the additional tasks listed in this table. For detailed instructions, see Manage Common CRM BU Profile Options for Service BUs in the Implementing Service Center with the Redwood Experience Guide.
Enable Utility Extensions in the Extension Manager API	POST <host>/fscmRestApi/vx/v2/extensions/industry Payload: { "extensions": [ { "extensionId": "oracle_cx_advancedcustomercareUI", "enabled": true } ] }