Insight Groups

The following insight groups are delivered with the solution. You can modify these values or add new values as needed, using the information below. All insight group records are delivered inactive.

Note:

You can now manage insight group records using the information below, or using the Functional Setup Manager interface. See Manage Insight Groups with Functional Setup Manager for additional information.

Description	ID
Billing accounts insight	C1XA
Business insights	C1XP
Customer Dashboard Agent Insights	C1XC
Program Enrollment Insights	C1PE

This table provides additional details on the tasks you can complete.

Note:

Be aware that description is a translatable field, so the description values should be maintained in the relevant lookup code created under the lookup type ORA_UER_INSIGHT_GROUP if your implementation requires more than one language.

Task	Configuration
Fetch insight group	GET /utilitiesAdmin/v1/insightGroup Example: GET https://<hostname>/api/utilitiesAdmin/v1/insightGroup A specific insight type can be fetched using: GET /utilitiesAdmin/v1/insightGroup/{id} Example: GET https://<hostname>/api/utilitiesAdmin/v1/insightGroup/C1XA
Edit insight group	POST /CXIPlatformService/v1/CXIReferenceEntity/insightGroup Example: POST https://<hostname>/api/CXIPlatformService/v1/CXIReferenceEntity/insightGroup { "items": [ { "operation": "update", "data": { "id": "C1XA", "description": "ORA_UER_BILLING_ACC_INS_GRP" //Lookup Code } } ] }
Create a new insight group	POST /CXIPlatformService/v1/CXIReferenceEntity/insightGroup Example: POST https://<hostname>/api/CXIPlatformService/v1/CXIReferenceEntity/insightGroup { "items": [ { "operation": "create", "data": { "id": "C1XA", "description": "ORA_UER_BILLING_ACC_INS_GRP" //Lookup Code } } ] }