Insight Types

The following insight types are delivered with the solution. You can modify these values or add new values as needed, using the information below. All records are delivered inactive.

Note:

You can now manage insight type records using the information below, or using the Functional Setup Manager interface. See Manage Insight Types with Functional Setup Manager for additional information.

Source System	Description	Active	Rank	ID
CCS	Unpaid Account for Person	false	10	C1-PER-NONPAY-CARD
CCS	Account Past Due	false	10	C1-ACCT-PASTDUE-CARD
CCS	Account Collection Active Card	false	20	C1-ACCT-COLL-CARD
CCS	Account Pay Agreement Card	false	30	C1-ACCT-PAYAGREE-CARD
CCS	Account Severance Active Card	false	10	C1-ACCT-SEV-CARD
CX	Contract Renewal This insight uses the CONTRACT_RENEWAL_ALG insight algorithm.	false	5	CONTRACT_RENEWAL
CCS	ORA_UER_INACTIVE_ACCOUNT	false	10	C1-INACTIVE-ACCT-CARD
CCS	Account in Active Collections	false	20	C1-PER-COLL-CARD
CCS	Autopay Enrollment	false	10	C1-APAYENRL-LIST
CCS	Budget Billing Enrollment	false	10	C1-BUDGENRL-LIST
CCS	E-Bill Enrollment	false	10	C1-EBILLENRL-LIST
CCS	Prepaid Billing Enrollment	false	10	C1-PBILLENRL-LIST
CCS	Account Web Enrollment	false	10	C1-WEBENRL-LIST

This table provides additional details on the tasks you can complete.

Note:

Be aware that description is a translatable field, so the description values should be maintained in the relevant lookup code created under the lookup type ORA_UER_INSIGHT_TYPE if your implementation requires more than one language.

Task	Configuration
Fetch insight type	GET /utilitiesAdmin/v1/insightType Example: GET https://<hostname>/api/utilitiesAdmin/v1/insightType A specific insight type can be fetched using: GET /utilitiesAdmin/v1/insightType/{id} Example: GET https://<hostname>/api/utilitiesAdmin/v1/insightType/C1-ACCT-PASTDUE-CARD
Activate insight type	POST /CXIPlatformService/v1/CXIReferenceEntity/insightType One or more insight type can be activated at once. Example: POST https://<hostname>/api/CXIPlatformService/v1/CXIReferenceEntity/insightType { "items": [ { "operation": "update", "data": { "id": "C1-ACCT-PASTDUE-CARD", "active": true } }, { "operation": "update", "data": { "id": "CCS", "active": true } } ] }
Edit an insight type	POST /CXIPlatformService/v1/CXIReferenceEntity/insightType One or more insight type can be updated at once. Example: POST https://<hostname>/api/CXIPlatformService/v1/CXIReferenceEntity/insightType { "items": [ { "operation": "update", "data": { "id": "C1-ACCT-PASTDUE-CARD", "sourceSystem": "CCS", "active": true } }, { "operation": "update", "data": { "id": "C1-PER-NONPAY-CARD", "sourceSystem": "CCS", "active": true } } ] }
Create insight type	POST /CXIPlatformService/v1/CXIReferenceEntity/insightType One or more insight type can be created at once. Example: POST https://<hostname>/api/CXIPlatformService/v1/CXIReferenceEntity/insightType { "items": [ { "operation": "create", "data": { "id": "C1-PER-NONPAY-CARD", "sourceSystem": "CCS", "active": false, "rank": 10, "description": "ORA_UER_PER_NONPAY" //Lookup Code } }, { "operation": "create", "data": { "id": "C1-ACCT-PASTDUE-CARD", "sourceSystem": "CCS", "active": false, "rank": 10, "description": "ORA_UER_ACCOUNT_PAST_DUE" //Lookup Code } } ] }