Interaction History Configurations

This table provides the information needed to configure interaction history display.

Settings Data Configuration Comment

Settings Data	Configuration	Comment
Name: defaultDisplayIconOracle Description: Set the display icon of an interaction	Modify the value of defaultDisplayIconOracle as follows: `{ "name":"defaultDisplayIconOracle", "value": "ico-financials.svg" }`
Name: interactionTypeTagMap Description: Holds the out of the box mappings for Oracle Fusion calls. This will be a string of list of values in the "Tag Code":"Tag Description" format.	Modify the value of interactionTypeTagMap as follows: { "name": "interactionTypeTagMap", "value": "SR:Service Request,CM:Conversation Message,E:Email" }	Any custom values would be added here by updating the mapping.

Name: defaultDisplayIconOracle

Description: Set the display icon of an interaction

Modify the value of defaultDisplayIconOracle as follows:

{

"name":"defaultDisplayIconOracle",
"value": "ico-financials.svg"

}

Name: interactionTypeTagMap

Description: Holds the out of the box mappings for Oracle Fusion calls. This will be a string of list of values in the "Tag Code":"Tag Description" format.

Modify the value of interactionTypeTagMap as follows:

{
"name": "interactionTypeTagMap",
"value": "SR:Service Request,CM:Conversation Message,E:Email"

}

Any custom values would be added here by updating the mapping.

Parent topic: View and Edit the Existing Configuration