Ongoing Data Synchronization
Once all party data is available in both applications, ongoing updates to mapped attributes that are made in either system need to be kept in sync. In the ongoing data synchronization process, updating data from the Customer Experience for Utilities solutions is an asynchronous update that is triggered using Oracle Signals. Customer information that is created or updated in your Oracle Utilities system is sent to Oracle Fusion using a periodic batch process that enables you to keep these changes up to date in the Oracle Fusion application. Both parts of the synchronization must be configured to ensure that data between your systems is kept current.
For additional information about person data mapping and configuration, see:
The remaining steps in this topic are written for Oracle Utilities Customer Cloud Service. If you are using another Oracle Utilities customer information system, refer to the documentation for your identity management system to determine how to complete these steps for your implementation. Contact your implementation team for additional assistance.
In this section: