Solution Architecture

This graphic illustrates the CX for Utilities Agent Service solution architecture:

Figure 2-1 Agent Service Architecture

This graphic illustrates the CX for Utilities Sales solution architecture:

Figure 2-2 Kay Account Manager Architecture

This graphic illustrates the data flow between the different systems used within the Customer Experience for Utilities solutions:

Figure 2-3 Data Flows

For additional information about the flow of data using APIs, see Appendix: Rest APIs.