Technical Requirements

To use CX for Utilities Agent Service, you must have licenses for the following Oracle products:

• Oracle Utilities Customer Cloud Service or Oracle Utilities Customer to Meter

• Oracle Customer Experience for Utilities - Fusion Agent Service Cloud Service

• Oracle Intelligent Advisor

  This product is optional, and is used with the Create Payment Plan feature, available in CX for Utilities Agent Service.

To use CX for Utilities Sales, you must have licenses for the following Oracle products:

• Oracle Utilities Customer Cloud Service or Oracle Utilities Customer to Meter

• Oracle Customer Experience for Utilities - Fusion Sales Cloud Service

All additional Oracle Fusion products that are required for these experiences are included when you purchase the above licenses. Additional optional licenses might be needed to enable some features.