Accessing Documentation for Integrated Systems

The Oracle Customer Experience for Utilities solutions integrate with a number of other Oracle products. This guide provides details about features and functions that are within the Customer Experience for Utilities (CX4U) systems.

To find additional information about the systems that integrate with CX4U, you can use the resources listed below.

Note:

Different products provide different types of documentation. If you can't find what you're looking for using the links below, use the search bar at the top of the system-specific pages to search the available content on Oracle Help Center.
System Documentation Links
Oracle Customer Experience for Utilities The features described in this guide must be set up and configured during the implementation process. Additionally, some of the features discussed in this guide are shared between CX for Utilities Agent Service and CX for Utilities Sales. For information regarding the features available in each solution, and details related to the implementation of these features and solutions, see the Customer Experience for Utilities Help Center.
Oracle Utilities Customer Cloud Service See Oracle Utilities Customer Cloud Service Help Center
Oracle Utilities Customer to Meter See Oracle Utilities Customer to Meter Help Center
Oracle Utilities Upgrade Policy Review the Upgrade Policy to verify that systems are upgraded to the appropriate release and maintenance levels to support all features and functionality. For additional information, see My Oracle Support Document 2876281My Oracle Support Document 2876281.
Oracle Fusion CX for Industries Framework See Document KB166238 in My Oracle Support. Access to this document requires a valid log in.
Oracle Fusion Service, which includes:
  • Service Requests
  • Knowledge Management
  • Computer Telephony Integration (CTI)
  • Email Channels
See Oracle Fusion Service Help Center
Oracle Sales, which includes:
  • Contacts
  • Accounts
  • Leads
  • Opportunities
  • Activities
 See these resources:
Oracle Fusion Applications (Common) See Oracle Fusion Applications Books
Oracle Fusion Middleware See Oracle Fusion Middleware Help Center
Oracle Visual Builder See Oracle Visual Builder Studio Help Center

Parent topic: About This Guide