1 About This Guide
If you're looking for information about how your customer service agents and managers can perform day-to-day tasks in your CX for Utilities Agent Service applications, then this guide is for you. The information is primarily aimed at customer service agents and customer service managers at a utility company.
This guide describes:
- Accessing CX for Utilities Agent Service
- Using the Person and Premise Search
- Using the Customer Dashboard
- Managing Premises
- Using the Work Queue
- Using Call Features
- Using Knowledge Management
- Exporting Data from Agent Service
CX for Utilities Agent Service requires integration with one or more of the following systems:
- Oracle Sales
- Oracle Service
- Oracle Utilities Customer Cloud Service or Oracle Utilities Customer to Meter
Additionally, several features discussed in this guide are shared between CX for Utilities Sales and CX for Utilities Agent Service.
Also in this section: