1 About This Guide

If you're looking for information about how your customer service agents and managers can perform day-to-day tasks in your CX for Utilities Agent Service applications, then this guide is for you. The information is primarily aimed at customer service agents and customer service managers at a utility company.

This guide describes:

CX for Utilities Agent Service requires integration with one or more of the following systems:
  • Oracle Sales
  • Oracle Service
  • Oracle Utilities Customer Cloud Service or Oracle Utilities Customer to Meter

Additionally, several features discussed in this guide are shared between CX for Utilities Sales and CX for Utilities Agent Service.

Also in this section: