Managing Paperless Billing Programs

You can enroll and unenroll customers from paperless billing, also known as E-Bill, using the Billing Highlights section of the Billing tab.

Note:

The names of billing programs can vary by utility.

Enrolling a Customer in Paperless Billing

To enroll a customer in a paperless billing program:

1. Access the Customer Dashboard for the billing account you want to review and select the Billing tab.
2. In the Billing Highlights section of the form, scroll down to the Customer is not on e-bill option.
3. Click the Enroll button next to the option.

   Note:

   If the customer is already enrolled, the Enroll button is replaced by the View button.
4. The system opens the Paperless billing drawer.
5. Review the email address for the enrollment, and then click Enroll. Alternatively, you can click the Communication preferences link, and follow the instructions in Setting Communications Preferences to update the email address.
6. The system displays a success message when the enrollment is processed.

Unenrolling a Customer from Paperless Billing

To unenroll a customer from a billing program:

1. Access the Customer Dashboard for the billing account you want to review and select the Billing tab.
2. In the Billing Highlights section of the form, scroll down to the Customer is on e-bill option and click the View button.

   Note:

   If the customer is not enrolled, the View button is replaced by the Enroll button.
3. The system opens the Paperless billing drawer.
4. Click Unenroll.
5. The system displays a success message when the unenrollment is processed.