Using Billing Highlights
The Billing Highlights section of the Billing tab provides key data points about the customer's current billing situation, including:
- Next Bill Scheduled: This is the date of the next scheduled bill.
- Last Payment: This highlight includes the amount and date of the last payment, and provides a View Bill button that opens the Bill drawer.
- E-Bill (Paperless Billing) Enrollment: This item identifies whether the customer is enrolled in paperless billing, and provides a button to either enroll the customer in the program if they are not currently enrolled, or to view current enrollment information. Both buttons open the Paperless billing drawer, where you can manage your customer's enrollment.
- Budget Billing Enrollment: This item identifies whether the customer is enrolled in budget billing, and provides a button to either enroll the customer if they are not currently enrolled, or to update current enrollment information. Both buttons open the Budget billing drawer, where you can manage your customer's enrollment.
- Autopay Enrollment: This item identifies whether the customer is enrolled in automatic payments, and provides a button to either enroll the customer if they are not currently enrolled, or to update current enrollment information. Both options open the Autopay drawer, where you can manage your customer's enrollment.
Note:
You can use the buttons in the Billing Highlights section of the Billing Tab to manage customer enrollment in the following:
- Electronic Billing
- Budget Billing
- Autopay
The text that appears in the program enrollment highlights is determined by the setup in your CIS. For example, if your electronic bill program is simply called "e-bill" in your CIS, the highlight reads as follows, depending on whether the customer is enrolled:
- Customer is on e-bill
- Customer is not on e-bill
If customers are not already enrolled in the program, you can click the Enroll button to complete the enrollment process. If the customer is already enrolled, you can click the View or Update button to view and manage the enrollment.
For more information about program enrollment, see "Customer 360 - Program Enrollment" in the Business User Guide for your Oracle Utilities CIS, which is available in the Oracle Energy and Water Help Center.