Using the Usage History Chart

The usage history charts in the Usage tab provide you with multiple views of the customer's usage history. The small chart at the bottom right of the tab provides you with an at-a-glance view of the last six months of usage history. When you click on the View more details link below this chart, the Usage History drawer opens, displaying a larger chart. In this view, you can navigate through the available data using the date arrows above the chart, change the unit of measure or level of detail (if available), and you can export the data you see in the chart.

Note:

The date range available for viewing is configurable and determined by your utility. By default, you can view 3 years of historical data.

When in the Usage History drawer, you can change your view by:

  • Selecting a different unit of measure. For example, select Kilowatt Hours.
  • Selecting a different usage interval. For example, select View Bill Period.
  • Using the < and > buttons to change the time period you are viewing.
  • Clicking on a bar to view more granular detail, if it is available.

You can also view the service contract number, address, number of service points, and the rate code associated with the account. This information appears above the chart. You can hover over a bar in the chart to view additional details in a tool tip, or you can click on a bar to change the chart view to a more granular view.

For example, if you hover over a bar that represents a bill period, you can click on that bar to view a chart that includes a bar for each day in that bill period.

Note:

You can only access more granular detail in the chart if the detailed data is available. For example, if hourly data is not available, you can't click on a bar that represents a day to display an hourly chart.

Using the Usage History Charts

To use usage charts:

  1. From the Customer Dashboard, select the Usage tab.
  2. Select the service contract you want to view.
  3. The system displays the last six months of usage data in the Usage History chart at the bottom right of the work area.
  4. Complete one of these actions:
    • Scroll to view the last 6 months of data.
    • Click the View more details link to open the Usage History drawer.
  5. In the Usage History drawer, you can change your view by:
    • Selecting a different unit of measure. For example, select Kilowatt Hours.
    • Selecting a different usage interval. For example, select View Bill Period.
    • Using the < and > buttons to change the time period you are viewing.
    • Clicking on a bar to view more granular detail (if available).
  6. Click the X at the top of the drawer to close it and return to the Usage tab.

Parent topic: Using the Usage Tab