Managing Account Debt
When utility accounts enter into the collections or severance process in your customer information system, insights are displayed on the Overview tab of Account 360. You can use links from those insights to view detailed information about the debt that is associated with the account.
When you click the View account debt link on a collections insight, the system displays the Debt Summary drawer, which includes:
- Header details: At the top of the screen, the system displays the following
information:
- Number of billing accounts in collections. This is displayed only if you access the drawer from the Account 360 view.
- The date that the collection information was last received from the customer information system. For information about how debt information is handled in your customer information system, see "How Arrears History is Captured" in the Business User Guide associated with your Oracle Utilities system, which is available in the Energy and Water Help Center.
- Scorecards: At the top of the screen, the system displays scorecards that
provide an at-a-glance view of important debt details. Scorecards include:
- Total amount in collections
- Last payment
- Billing account credit rating (available only when you access the drawer from a billing account)
- Billing account credit rating range (available only when you access the drawer from Account 360)
- Added to collections (available only when you access the drawer from Account 360)
- Debt Breakdown: This section of the screen provides you with a chart or a table
view that details the debt information. You can toggle between the chart and table views
using the icon at the top right of this section, and you can view the following
information by billing account:
- Amount in collections
- Minimum amount due
- Amount of any scheduled payments
- Collections Service Requests: This section of the screen lists all collections service requests associated with the selected account or billing account. If there are no collections service requests, the system displays a button that enables you to create a collections service request to help you manage the activities associated with collecting the account's debt.
This image shows an example of the Debt Summary drawer:
Figure 5-8 Debt Summary Drawer
Topics in this section include: