Frequently-Asked Questions (FAQs)
This section lists and categorizes frequently asked questions about the Oracle Utilities Opower program.
General Program
- What is the purpose of the program?
- How was I selected to be a part of this program?
- Can I opt out of this program?
- Why am I not getting a communication even though my preference for it is set?
Neighbors
- Why are you comparing me to my neighbors?
- How did you select my neighbors?
- Why are you trying to make me feel bad?
- I have special circumstances. Why don't you take these into account?
- How do you know the neighbor comparison is valid?
- How can I improve the accuracy of my neighbor comparison?
- Are you comparing me to customers at other utilities?
- What is the difference between neighbors and similar homes?
Efficiency
- I just invested in an energy efficient appliance, so why hasn’t my neighbor comparison improved?
- Are there inexpensive ways that I can improve the energy efficiency of my home?
- How can my efficient neighbors manage to use so much less energy than me?
- Where can I learn more about energy efficiency?
Privacy
- Are you sharing my usage information with my neighbors?
- Do you use parcel data, and if so, where do you get it?
- What do you use parcel data for?
- Do you report data about me back to the parcel data source?
Product-Specific FAQs
The products in the Oracle Utilities Opower program come with their own sets of frequently-asked questions. See Product-Specific FAQs.