4 Customer Service Interface Feature Overview

The Customer Service Interface includes tools and information for supporting the Oracle Utilities Opower program. A list of the key features is described below.

Welcome and Home Page

The Welcome page includes standard fields for authentication and password reset. The Home page includes a search engine and global links that are visible on all pages. See Welcome Page.

Program Management Tab

The Program Management tab includes features for searching customer profiles, managing customer preferences, and accessing a customer's web account to assist with troubleshooting. See Program Management Tab.

Bill Advisor Tab

The Bill Advisor tab includes features for searching for customer accounts, viewing billing insights, and offering suggestions on how to lower energy use. See the Oracle Utilities Opower Customer Service Interface - Bill Advisor Product Overview.

Note:

Not all utilities have the Bill Advisor. If you are unsure whether your utility has this feature, ask your supervisor.

User Admin Tab

The User Admin tab includes features for adding and managing users of the Customer Service Interface. Refer to User Admin Tab for more information.

Roles and Permissions

Each user’s level of access to the CSI depends on their assigned role. A user can be assigned a single role or multiple roles.

Role	Description
Customer Service Representative (CSR)	All functionality in the Program Management tab
Customer Service Administrator (CSA)	All functionality in the Program Management and User Admin tabs
Bill Advisor (if applicable, sold separately from other CSI functionality)	All functionality in the Bill Advisor tab