Customer - Pay Plan

The Pay Plan subject area enables users to monitor, analyze, and report on aspects of customer pay plans within the utility, providing key insights to support effective financial management.

Note:

Pay plans differ from Customer - Payment Arrangement in that pay plans have user-defined scheduled payment dates, which are independent of the customer's billing dates. In other words, payment arrangements appear on the customer's bills, whereas pay plan scheduled payments do not.

Prerequisite: Configure Pay Plan Future Payment Age Buckets

Answer questions like these:

• How many pay plans exist, and what are their statuses (active, broken, canceled, or kept)?
• What are the trends in the effectiveness of pay plans?
• How do pay plans vary by payment method, pay plan type, or debt class?
• What are the remaining amounts that customers still need to pay towards their pay plans?