Confirmation Message

The Confirmation Message displays web content to customers who respond to a feedback prompt (such as Customer Feedback) or a question-based module (such as Mini Home Energy Analysis) in an email communication. The content of the Confirmation Message varies depending on which feedback prompt or question is selected. Customers may be thanked for their input, asked a follow up question, or presented with targeted offers that enable deeper personalization in future experiences.

The screenshot below shows an example of the open-ended feedback Confirmation Message that can be displayed to customers.

Embedding Guidelines

Widget Name: widget-bite-sized

• There are different versions of the Confirmation Message. The version that is displayed varies depending on which query parameters are passed in the URL clicked by the customer. Your Delivery Team will work with you to give an overview of the different versions of the widget and the query parameters available. You can also learn more in the Confirmation Message description in the product overview.
• As described in Embedding a Widget, use the following code snippet convention to embed the widget: <opower-widget-bite-sized></opower-widget-bite-sized>. The code snippet does not need to include an opower-instance attribute.
• Ensure that URL query parameters are not removed when a customer arrives to the page where the widget is embedded. The widget uses those parameters to trigger the correct experience and successfully store data as part of the experience.
• Embed the widget on a pre-authenticated page so that customers do not need to enter their login credentials to see it. A pre-authenticated link is used to associate the customer's answer with their account and keep a record of the answer.
• The widget is meant to gather responses or feedback from customers, or to prompt them to take a survey or learn more about an offer. This requires them to focus and take action. With this in mind, consider embedding the widget on its own page so that there is little to no other content to distract them.

Note: If you are using widgets that are configured in the Opower Configuration Tool (OCT), then the Confirmation Message cannot be embedded on an Opower-hosted feedback webpage due to certain technical limitations. Contact your Delivery Team to discuss possible alternatives or workarounds. The widget can still be embedded a utility-hosted webpage.

For more information about Confirmation Message, including details about its data requirements and the overall user experience, see the Confirmation Message description in the product overview.