Notifications

Customers can review and modify their notifications, alerts, and communications for their account, as well as define the contact methods for each applicable communication. To configure the available alerts and notifications included with Digital Self Service - Transactions, you must complete the following tasks:

Alerts and Notifications: Alert and notifications provide important information to the customer directly from the Digital Self Service - Transactions web portal.
- Review all feature configuration options listed in Notifications Configuration Options.
- Complete alert configuration as described in Configuring Notifications.
Account Notifications: Account notification preferences can include contact methods, bill delivery, and billing and payment alerts that are sent to the specified contacts.
- Review all feature configuration options listed at Account Notifications Configuration Options.
- Complete self-service task configuration, as described at Account Notifications.
- Complete outbound notification configurations, as described at Configuring Outbound Notifications.
Energy Use Communications: Energy use communications can include Behavioral Load Shaping emails, Home Energy Reports, Weekly Energy Updates, and High Bill Alerts. Review all feature configuration options listed at Energy Use Communications Configuration Options.
Outage Notifications: Outage notifications can provide important alerts to customers when there is a service outage.
- Review all feature configuration options listed at Outage Configuration Options.
- You must integrate your Kubra Notifi Alerts and Preferences Management solution with your applicable Oracle Utilities product to support outage notifications, such as Oracle Utilities Customer Care and Billing. Refer to the applicable third-party Kubra documentation for steps to integrate your Kubra system with Oracle Utilities. Additionally, you must work with your Oracle Utilities Delivery Team to provide applicable security keys and URL paths for your Kubra system.