Payments

Digital Self Service - Transactions offers multiple ways for the users to pay their bills online. Utilities can choose to enable or disable any of these options for their customers, as well as further configure payment options.

• One-Time Payments: Customers can make one-time payments for a single account or multiple accounts for which they have authorized access for:
  • Review all feature configuration options listed at Reviewing Payment Configuration Options.
  • Complete self-service task configuration and payment configuration, as described at Configuring Payments.
• Automatic Payments: Customers can enroll in automatic payments to choose preferred payments settings to pay for utility bills automatically when their bill is due. For configurations related to automatic payments, refer to Program Enrollment.
• Charity Contributions: Customers make charitable contributions when paying their bill. For requirements to create and define charitable contributions, refer to Charity Contributions.
• Manage Bank Accounts: Customers can manage their Automated Clearing House payments directly from within Digital Self Service - Transactions by adding and managing bank accounts.
  • Review all feature configuration options listed at Manage Bank Accounts Configuration Options.
  • Complete self-service task configuration and master configuration updates, as described at Configure Bank Account Management.