Billing

Digital Self Service - Transactions includes billing features such as viewing a bill, reviewing bill trends, reviewing payment history, and additional features for customers to learn more about their bill.

Note: For program enrollment configuration options related to Manage Billing, see Program Enrollment. For Digital Self Service - Energy Management billing feature configuration, see Bill Comparison and Bill Forecast.

Digital Self Service - Transactions offers multiple ways for the users to pay their bills online. Utilities can choose to enable or disable any of these options for their customers, as well as further configure payment options.

• Billing Trends: The Bill trends graph displays insight into a customer's energy use and costs trends. Review all feature configuration options listed at Billing Trends Configuration Options.
• Financial History: Customers can view a record of posted bills and payments received:
  • Review all feature configuration options listed at Financial History Configuration Options.
  • Complete feature and message configuration, as described at Configuring Financial History Messaging and Behavior.
• Bill Details: The summary of a customer's current bill includes new charges, bill due date, previous balance, and any applicable payments or adjustments. Review all feature configuration options listed at Bill Details Configuration Options.
• Bill Breakdown: Additional breakdown of bill charges provides comprehensive billing information such current bill charges broken down by premises, fuel or resource type, and service point. Review all feature configuration options listed at Bill Breakdown Configuration Options.
• In addition to the billing configurations listed above, be aware the configuration to allow customers to download bills is described in Oracle Utilities Opower Digital Self Service - Transactions Bill Download Integration Guide.