Explainer
The Explainer module tells the customer what data is used to calculate the Efficiency Zone or Neighbor Comparison module and provides ways to improve or correct the data used in the module by completing or updating the Digital Self Service - Energy Management Home Energy Analysis. The module includes a brief explanation of how the comparison is calculated, as well as URL and QR code options to go from their paper report to the Home Energy Analysis. The goal of this module is to reduce negative customer sentiment by providing transparency around the similar home comparison and offering a simple and quick way for customers to update their information if it is not accurate.
Appears in: Progress Report, Limited Income Report, Time of Use Report, Solar Report, Electric Vehicle Reports
On this page:
Requirements
Utility Requirements
|
Category |
Description |
|---|---|
|
Required Cloud Service |
Oracle Utilities Opower Energy Efficiency Cloud Service |
|
Scale |
Not applicable. |
Customer Requirements
|
Category |
Description |
|---|---|
|
Billing Frequency |
Monthly, bi-monthly, or quarterly |
|
Data Delivery Frequency |
Daily, monthly, bi-monthly, or quarterly. |
|
Data Requirements |
A minimum of one historical bill. |
|
Data History |
A minimum of one historical bill. |
|
Data Coverage |
All billing and data delivery frequencies are supported. |
|
Supported Fuels |
Limitations
User Experience
This section describes the user experience for each report type.
Progress Report, Limited Income Report, and Time of Use Report
This image is an example of the Explainer module's design for the Progress Report, Limited Income Report, and Time of Use Report.
Solar Report
Solar Welcome Report
The Solar Welcome Report includes a net explainer version of the Explainer module. The goal of the module is to educate customers about net energy, while reinforcing the insights shown in the neighbor comparison graph.
This image is an example of the Net Explainer module for a Solar Report of a customer with dual fuel and a positive comparison state.
Solar Progress Report
This image is an example of the Explainer module for the Solar Progress Report of a customer with an incomplete Home Energy Analysis
Electric Vehicle Report
This image is an example the module in the Electric Vehicle report of a customer who has not yet completed their Home Energy Analysis:
Configuration Options
For each element listed in the table, indicate the desired configuration in the Input Value column. If you do not provide an input for optional configurations, the default will be used.
| Configuration Option | Input Value |
|---|---|
|
URL A link located below the body text that redirects the user to the Oracle Utilities Opower web portal, where they can sign in and complete the Home Energy Analysis. Default: UtilityCo.com/HomeSurvey |
Optional Choose one of the following:
|
User Experience Variations
The user experience varies for customers depending upon their service types, available data, costs, and locale. Note that the following list indicates the primary user experience variations, not all possible variations.
Progress Report, Limited Income Progress Report, Time of Use Progress Report, Solar Progress Report, Electric Vehicle Report - Home Energy Analysis Completion
The Explainer module and QR code text vary depending on the customer's Home Energy Analysis completion.
- If the customer recently completed the Home Energy Analysis: The body text confirms what is known about their home that goes into the calculation, and then prompts them to go online in order to see their energy use breakdown.
- If the customer has not completed the Home Energy Analysis: The body text tells the customer that the report and insights are based on their energy use patterns and home characteristics, and encourages them to take the Home Energy Survey to get personalized energy-saving tips and a more accurate home comparison.
- If the customer already received the "Home Energy Analysis Recently Completed" copy state: Each subsequent report confirms what is known about their home that goes into the calculation, and then prompts them to go online in order to see their energy use breakdown.