Customer Experience for EV Insights in WEU
The Load Shifting Cloud Service, Electric Vehicle (EV) provides insights that can be included in Weekly Energy Update (WEU) V3 emails and the WEU Post Bill Report V3 emails to create an EV-specific WEU experience for utility customers that charge EVs at their homes.
Load shifting EV insights are provided within Load Shifting EV modules that are purpose-built to be included in the WEU emails. These insights are designed to educate customers about their charging habits and encourage them to shift their charging to hours the utility prefers, such as when there is low demand on the grid or high availability of renewable energy.
- First EV-Specific Weekly Energy Update Email: This email provides an introduction to the EV-specific WEU email program by including the EV Habits Checklist in WEU module. This module is then included in the email again once every six months.
- Second EV-Specific Weekly Energy Update Email: This email provides additional EV-specific information to the customer by including the EV Best Time Off Peak in WEU module. This module is then included in the email again once every six months.
- All Other Weeks: After the above emails are received, customers will receive one of the following emails each week:
- The standard WEU email, which does not include any EV-specific modules. The exception to this is when one of the above modules is included in the standard WEU email every six months.
- The WEU Post Bill Report email, which includes the EV Main Insight in WEU module, which provides EV-specific insights. Customers will receive this email each month after the close of their bill period.
Weekly Emails
As part of the EV Load Shifting in Weekly Energy Update (WEU) emails program, customers can receive three different variations of the WEU, as explained below. For detailed customer experience information for the Weekly Energy Update Emails, see Customer Experience for Weekly Energy Update Emails V3 in the Oracle Utilities Opower Proactive Alerts Product Overview.
Note:
Oracle recommends using the default order of the modules, as noted in this section, as the emails were designed to be read from top to bottom, to provide the reader with an easy-to-understand message about their energy use. The default order of the modules for each email is listed in the following topics.First EV-Specific Weekly Energy Update Email
This email includes the EV Habits Checklist in WEU module. This module is then included in the email again once every six months.
When customers receive this email, the EV Habits Checklist in WEU module is placed below the Day-by-Day and Hourly Breakdown module, and above the Personalized Tips module.
Second EV-Specific Weekly Energy Update Email
This email includes the EV Best Time Off Peak in WEU module. This module is then included in the email again once every six months.
When customers receive this email, the Best Time Off Peak in WEU module is placed below the Day-by-Day and Hourly Breakdown module, and above the Personalized Tips module.
All Other Weekly Energy Update Emails
In all other weeks in which the customer receives the standard WEU email, no EV-specific insights are included.
Post Bill Report Emails
After a customer receives their first two standard Weekly Energy Update emails, they will then receive one of two emails going forward:
- A standard WEU weekly email with no EV-specific insights
- The WEU Post Bill Report email, which includes the EV Main Insight in WEU module
Each month, shortly after the bill period is completed, customers receive the Post Bill Report email, which provides deeper understanding of how much energy each of their major end uses, including their EV, consumed during the month. For detailed customer experience information for the WEU Post Bill Report Emails, see Customer Experience for Weekly Energy Update Emails V3 in the Oracle Utilities Opower Proactive Alerts Product Overview.
Note:
Oracle recommends using the default order of the modules, as noted in this section, as the emails were designed to be read from top to bottom, to provide the reader with an easy-to-understand message about their energy use. The default order of the modules for each email is listed in the following topics.WEU Post Bill Report Email
This email includes the includes the EV Main Insight in WEU module, which provides EV-specific insights. Customers will receive this email each month shortly after the close of their bill period.
When customers receive this email, the EV Main Insight in WEU module should be included in the email after the WEU Introduction module and before the WEU Post Bill Comparison module.