Understanding Service Order Activity Types
Service order activity types must be configured for each type of service order activity.
Service order activity types are assigned to the following Activity Type Categories:
| Service Order Activity | Activity Type Category |
|---|---|
| Back-to-Back Service | Request Orchestration |
| Cancel Orchestration | Orchestration Maintenance |
| Cut Service for Non-Payment | Request Orchestration |
| Disable Service | Request Orchestration |
| Enable Service | Request Orchestration |
| Exchange Meter | Request Orchestration |
| Reconnect Service for Payment | Request Orchestration |
| Update Orchestration | Orchestration Maintenance |
Refer to Understanding Activity Types for more information about activity types.
Service Order Activity Types and Divisions
Service order activity types can specify a Division, to represent the specific operating company associated with activities of that type. If the Restrict Division setting in the Control by Division section in the MDM Master Configuration is set to "Yes", users can only access service order activities or service order field activities with a Division (or Divisions) associated with the user on the User Miscellaneous Information zone on theMiscellaneous tab of the User portal.
See Understanding Divisions for more information about divisions.