Meter Insights and Investigations

The Meter Insights and Investigations functionality leverages the Oracle Utilities Analytics Insights business flag integration to support receipt of revenue protection events (referred to as "insights") from Oracle Utilities Analytics Insights for research and investigation using Oracle Utilities Meter Data Management (or Oracle Utilities Meter Solution Cloud Service). Revenue protection insights sent from Oracle Utilities Analytics Insights for investigation are events that suggest potential theft or loss of revenue such as unexpected consumption from an inactive meter, evidence of meter tampering, discovery of an improperly installed meter (such as a meter installed upside down or in reverse), and so on. Insights received from Oracle Utilities Analytics Insights create business flags, which in turn create related Meter Insight Investigation service tasks (referred to as “investigations”), which can then be researched and investigated using a dedicated Meter Insights Investigations Viewer portal.

See Business Flags in the Administrative User Guide for general information about the business flag functionality provided by the Oracle Utilities Application Framework.

See Business Flag Integration in the Administrative User Guide for more information about the Business Flag integration with Oracle Utilities Analytics Insights.

See Service Issue Monitors in the Business User Guide and Service Task Types in the Administrative User Guide for general information about service issue monitors.

See Using the Meter Insights Investigations Viewer Portal in the Business User Guide for more information about viewing meter insight service issue monitors.

Meter Insights and Investigation Business Objects

Business flags and service issue monitors used by Meter Insights and Investigations functionality are based on specific business objects:


Type of Object	Business Object
Business Flag	Revenue Protection Insight (D1-RevenueProtectionInsight)
Service Issue Monitor (Service Task)	Meter Insight Investigation (D1-MeterInsightInvestigation)
Investigation Type (Service Task Type)	Meter Insight Investigation Type (D1-MtrInsightInvestigationType)

Meter Insights and Investigation Processing

The table below provides a brief description of the process by which insights are received and processed, and lists example objects used by the Oracle Utilities Meter Data Management (and Oracle Utilities Meter Solution Cloud Service). Note that the process outlined below has been simplified for illustrative purposes, and does not reference every step performed in this process.


Step	Process	Example Data
1.	Oracle Utilities Analytics Insights sends events ("insights") to Meter Data Management, via the Business Flag integration, creating business flags based on the business flag type configuration.	Business Flag Business Object: Revenue Protection Insight (D1-RevenueProtectionInsight)
2.	An Enter algorithm on the "Create Service Issue Monitor" state creates a Service Issue Monitor based on the Service Task type defined on the business flag's type. The investigation is created in "Pending" status.	Enter Algorithm: Business Flag - Create Service Issue Monitor (D1-CREATESIM) Note: This algorithm is on the parent business object (D1-SPMonitorBusinessFlag). Service Issue Monitor (Service Task) Business Object: Meter Insight Investigation (D1-MeterInsightInvestigation)
3.	The investigation evaluates the service point (based on configuration of the service task type). If there are no issues, the investigation moves into the Discarded (No Investigation Needed) state. Otherwise, the investigation continues to the Open state.	Evaluate Algorithm: Meter Insight Investigation - Analyze Service Point For Service Issues (D1-MII-ANZ)
4.	An Enter algorithm on the Open state creates a To Do entry.	Open Enter Algorithm: Meter Insight Investigation - Create To Do Entry (D1-MIICRTODO)
5.	Once the investigation is in the Open state, a business user can use the Meter Insights Investigation Viewer portal to examine the issue. See "Using the Meter Insights Investigation Portal" in the Business User Guide for more information about using this portal. The user can add comments and update the investigation to one of the following states: Waiting for Field Work Issue Resolved No Issue Discarded When the investigation moves into the Issue Resolved, No Issue, or Discarded states, it transitions the business flag the Completed state with a Final Confidence based on the investigation’s state (see below).
6.	If the service issue monitors enters the Waiting for Field Work state, a Monitor algorithm evaluates the Completion Criteria on the Service Task Type and transitions the investigation to one of the following states: Fieldwork Error Open Issue Resolved No Issue Inconclusive When the investigation moves into the Issue Resolved, No Issue, or Inconclusive states, it transitions the business flag the Completed state with a Final Confidence based on the investigation’s state (see below).	Waiting For Field Work Monitor Algorithm: Evaluate Completion Criteria (D1-MIIEVCMCR)
7.	If the service issue monitors enters the Issue Resolved state: An Enter algorithm completes the To Do entry An Enter algorithm transitions the Business Flag to the Completed state (Final Confidence: Confirmed)	Enter Algorithm: Generic To Do Completion on Enter (D1-TODOCMPLE) Enter Algorithm: Transition Business Flags - Completed (D1-TRBUSFLGC)
8.	If the service issue monitors enters the No Issue state, An Enter algorithm completes the To Do entry Transitions the Business Flag to Completed (Final Confidence: Rejected)	Enter Algorithm: Generic To Do Completion on Enter (D1-TODOCMPLE) Enter Algorithm: Transition Business Flags - Rejected (D1-TRBUSFLGR)
9.	If the service issue monitors enters the Inconclusive state, An Enter algorithm completes the To Do entry Transitions the Business Flag to Completed (Final Confidence: Suspected)	Enter Algorithm: Generic To Do Completion on Enter (D1-TODOCMPLE) Enter Algorithm: Transition Business Flags - Suspected (D1-TRBUSFLGI)
10.	If the service issue monitors enters the Discarded state An Enter algorithm completes the To Do entry Transitions the Business Flag to Completed (Final Confidence: Rejected)	Enter Algorithm: Generic To Do Completion on Enter (D1-TODOCMPLE) Enter Algorithm: Transition Business Flags - Rejected (D1-TRBUSFLGR)