Removing a Parameter

To remove a parameter, complete these steps:

1. Click the Parameter Manager tab on the Service Alert Administration Tool.

2. Click on one of the existing parameters in the Parameters table. The Remove button becomes enabled.

3. Click the Remove button. The Remove Parameter dialog box opens.

4. Click Yes to remove the parameter or No to avoid removing the parameter.

Utility Customer Manager

The Utility Customers tab is used for designating customers as being "critical" within Service Alert and entering contact information for each critical customer. This information will display in the "Outage affecting critical customer(s)" notification. To "import" a customer into Service Alert, an "add" operation must be performed. Once the customer has been added, customer contacts can be associated with the account. Each customer contact can also have one or more phone entries, which indicate how the customer contact can be reached. To bring up contact information for an existing Service Alert Critical account, a "search" must be performed.

The Utility Customers tab allows you to perform the following tasks:

• Adding an Account to Service Alert

• Searching for an Account

• Editing an Account

• Removing an Account

• Adding Customer Contact Information

• Searching for a Customer Contact

• Editing Customer Contact Information

• Removing Customer Contact Information

• Adding Customer Contact Phone Information

• Editing Customer Contact Phone Information

• Removing Customer Contact Phone Information

For a description of the fields and buttons on this tab, see the following topic.