The Work Agenda displays event (or work) data. These events vary based on the modules and interfaces that have been implemented, but may include switching actions (with Switching Management), outage events (with Outage Management), and so on. Events may be in various states, such as New, In Progress, Incomplete, or Complete.

When you launch Web Workspace, the Work Agenda will be visible as a docked pane. See “Understanding Docked Panes and Standalone Window Tools” for information on docking and moving tools.

This section includes the following topics:

You can have one or two Work Agendas open. To open a second Work Agenda, select the Work Agenda 2... option from the Web Workspace Tools menu.

If you want to give either Work Agenda 1 or Work Agenda 2 focus, select the Work Agenda 1... or Work Agenda 2... option, respectively, from the Web Workspace Tools menu and the window will be brought to the front of other panes.

When you select a row in one Work Agenda window, the system automatically selects the row for that event in all other Work Agendas (if the row is not being filtered).

All Work Agendas are subscribed at the same level as the original Work Agenda and other tools, but can have their own dynamic sorts and filters applied. The selected events are shared across the Work Agendas.

Work Agenda views are filters based on event type and/or status. These filtered views are referred to as lists and the list name is displayed on the Work Agenda tab. For example, in the standard NMS product offering, the Web Workspace starts with Work Agenda open in the To Do list view, which displays all new and unassigned events that require attention, and the tab is labeled "Work Agenda: To Do."

Each row of a Work Agenda list contains information about an event. A summary row at the top of the Work Agenda displays summary counts for all of the events listed in the current view.

The Work Agenda is preconfigured with several different Global views that can be selected in the Filters pane's Global section. Your system may also have Shared filters and any Personal filters that you have created and saved. See “Filtering Data Tables” for more information on Shared and Personal filters.

The NMS product configuration includes the following Global filters.

This section lists and describes the menu options and toolbar icons available in the Work Agenda.

The table below describes the options available on the File menu.

 

The table below describes the options available on the Tools menu.

 

The table below describes the options available on the Sort menu.

 

The Filter menu allows you to quickly choose to show outages, non‑outages, or both to narrow the type of data shown in a filtered view.

The table below describes the options available on the Actions menu. It also indicates whether the option displays in a context menu when you right-click a row in the Work Agenda.

 

The table below describes the options available on the Help menu.

The Work Agenda displays data in a summary row and an events list table.

The summary row tabulates data for the events in the displayed (filtered) events list.

The last three columns are based on the total counts (in your subscribed control zones) and, unlike the other Summary Row columns, ignore any filters:

The Events List provides a tabular view of events. The filter and sort criteria are displayed above the table; the Work Agenda tab displays the selected list view/filter (for example, To Do, All, In Progress, and so on).

When you right-click the events table header, a context menu displays a list of options that allow you to perform the following functions:

The Work Agenda table supports Quick Sorting, Dynamic Filtering, and Auto Filtering.

When the Condensed View check box is selected (default), related event rows will be condensed to a single summary row. The + column appears and displays a + symbol on the condensed row. The condensed row's Event # field also indicates that there are sub-events with an additional asterisk (*) after the event number. The Device column expands to display the Original Device and the Current Device columns.

Clicking the plus symbol (+) in a condensed row will open the Sub-Events view, which displays the sub-events for the selected condensed row. Click the X button to close the Sub-Events and go back to the Condensed View.

The Work Agenda Reading Pane provides a summarized view of data for an event selected in the Work Agenda or Viewer.

Fields:

To acknowledge an event, complete these steps:

If a notification is active for an event, you will see a bell icon in the Notifications column. You can right click and choose Clear Notifications, or choose the same operation from the Actions menu.