Working with Event Details
The Flex Operations Event Details tool allows you to view and update event information from a page that is very similar to the Web Workspace Event Details (see Understanding Event Details for more information). Its window has key event information in the top pane and a set of tabs with different types of discrete data for the event below.
Opening Event Details
You can access Event Details from the Events and Crews lists, and Map.
Opening Event Details from the Events List
From the Events List, you can open Event Details for an event by doing any of the following.
• Double-click an event row.
• Select Edit from the Actions menu.
• Right-click an event row and select Event Details... from the context menu.
Opening Event Details from the Crews List
For a crew that is associated with an event, you can right-click the crew row and select Show Event Details... from the Manage [OMS Crew ID] on [Event ID] context menu option. The Show Event Details... option is also available from the Crews List Actions menu.
Opening Event Details from the Map
If you have the Map focused on an event, you can select the event symbol and then select Open Event... from the Selection pane's Event menu.
Understanding Flex Operations Event Details Information Pane
The Event Information pane at the top of Event Details, contains the following information.
• The Event # is the number the system has assigned to the event.
• The Phases Out is the event phases.
• The # Calls is the number of calls for the event.
• Customers Out contains the estimated number of customers experiencing an outage for this event.
• The # Emer., # Med., # Key, and # Sens. list the critical customers affected by the event.
• Start Date contains the date and time when the event began. This field is editable except for switching events. For switching events, you must edit the Completed Date in the switching step itself. See Steps Tab for more information.
• Est Restore Date contains the estimated restore date for the event. You may edit or clear the estimated restore date using standard Date/Time controls (see Using Date/Time Pickers for details).
• Restore Date contains the date and time of event restoration (that is, when the outage area was restored). This field is editable except for switching events. For switching events, you must edit the Completed Date in the switching step itself.
• Est Time to Repair contains the estimated time to repair the event.
• The Device is the name and type of device associated with the event
• The Sheet # is the switching sheet number associated with the event, if any. The switching sheet number is prefixed by the switching sheet type.
• Clues contains any clues contained in the customer calls.
• Zone displays the control zone where the associated device is located.
Understanding Flex Operations Event Details Tabs
Flex Operations Event Details provides many of the tabs available in the Web Workspace. One key difference is that Flex Operations displays tabs for the calls and customer information available through the Trouble Info tab in the Web Workspace Event Details.
• Attachments: see Working with Attachments for details on working with Flex Operations Event Details Attachments.
Viewing Customer Call and Event History
If you select a row in the Calls, Customers, or AMI Customers lists, the Event Details Action menu and certain context menus provide options to view additional customer, call, and/or event information in the Customer Details Drawer, which is a panel that opens on the right side of the table.
Note: When the drawer is open, you cannot select any Flex Operations components outside of the drawer.
The options are:
• Customer Call History
• Customer Event History
Note: You can also access the Customer Call History and Customer Event History from the Map's Customer List selected customer context menu.
Viewing Customer Call History
In the Calls, Customers, or AMI Customers tables, right‑click and select 
Customer Call History... to open the Customer Details Drawer with the Call History tab in focus. Any calls from the customer will be displayed in a list with the date, event type, and status (Active, Complete, and so on). If you select a call in the list, the drawer will switch to information about that call, such as associated event, caller, callback request, and so on. Use the back button to return to the Call History view.
Customer Call History... to open the Customer Details Drawer with the Call History tab in focus. Any calls from the customer will be displayed in a list with the date, event type, and status (Active, Complete, and so on). If you select a call in the list, the drawer will switch to information about that call, such as associated event, caller, callback request, and so on. Use the back button to return to the Call History view.Viewing Customer Event History
In the Calls, Customers, or AMI Customers tables, right‑click and select Customer Event History... to open the Customer Details drawer with the Event History tab in focus. Any event associated with the customer will be listed. If you select an event from the list, event information (such as start date, ERT, estimated customers affected, and so on) will be displayed. Use the back button to return to the Event History view.
Viewing Customer Details
The Customer Details tab displays customer information, such as account number, contact information, supply device, meter, and so on.
These options are enabled when a single row is selected. The options are disabled on the Calls tab if no customer data is available for it (for example, an intersection or fuzzy call). When either option is selected, the Customer Details drawer opens. The Customer Details tab is in focus if the Customer Details Drawer opens from the Call Entry tool
The drawer has three tabs:
• Customer Details: Provides information about the selected customer available details for the selection are displayed here.
• Call History: Provides a list of calls, if applicable, associated with the customer. Each row in this list displays a summary of the call. When you select any of the rows in the call history list, the selected row is expanded to show the call details for that specific call, and provides options to update/add a comment to the call and cancel the call (if available for the call per call status). Provides an option to update/add a comment to the call and cancel the call (if available for the call per call status). These option are only available/visible if the Customer Details drawer is opens from Call Entry tool and would not be available if the Customer Details drawer opens from the Event Details Calls, Customer, AMI Customers tab, or from the Map's Customer List. Click the Back button to return to the Call History list.
• Event History: Provides a list of events associated with the selected customer. Each row in this list displays summary the event. Selecting any row in the list opens a view that provides additional details for the event.
Update the ERT from the Events List
You can update the ERT by selecting the event row and selecting Update ERT... from the context menu. Edit the ERT in the Set ERT field and click OK. Click Cancel to close the dialog box without saving changes.
Update Event Dates and Times
Update dates and times in the Event Details summary panel, which is at the top of the Event Details:
• Change the time in the Est Restore Date field, then click Save.
• Change the time in the Start Date field, then click Save.
• Change the time in the Est Time to Repair field, then click Save.
• After an outage is restored, you can edit the Restore Date, then click Save.
Record Event Notes
1. In the Event Details, click the Job Actions tab, if not already in focus.
2. Enter your note in the Add Event Note field, then click the Add button (
) to add the note to the event.
) to add the note to the event.Record Completion Actions
As the Crew provides information relating to the cause of the outage, and other pertinent information, you can record this in the event Details.
1. In the Event Details, click the Completion Actions tab.
2. From the drop‑down lists, select the relevant entries, then click Save.
Some fields may be configured to be mandatory before the outage event can be completed. If you attempt to complete an outage event with unpopulated mandatory fields, you will receive a message notifying you that you are missing required fields and then provide a list of those fields.
Record Equipment Failure Information
You can record detailed information about any failed equipment related to an event.
1. In the Event Details, click the Equipment Failure tab.
2. Update the information as required, then click Save.
Record and View Damage Assessments
You can view and record Damage Assessments. See Managing Damage Assessments for details.
Using the Flex Operations Steps Tab
The Flex Operations Steps tab displays the switching steps that have been recorded and linked to the event. These steps will continue to be displayed in the event's Steps tab up until you create an Emergency switching sheet for the event. When an Emergency switching sheet is created, the steps will be moved to that sheet.
When this Steps tab is first selected for an event, any steps linked to that event will be pulled from the Miscellaneous Log to this Steps list.
Steps can be cut/copied from other sheets and pasted into this Steps list; steps can be cut/ copied form this Steps list and pasted into other sheets as well. Steps cannot be cut/copied from one event's Steps list and pasted into another event's Steps list. For pasting of steps to work, the source tool or sheet has to be loaded. To work around this limitation, the steps can be sent to the Miscellaneous Log and then later cut and pasted into a different event's Steps list.
Steps Tab Toolbar and Context Menus
When the Steps tab is selected, additional buttons are displayed in the toolbar and Actions menu for actions that you can perform. If a button is grayed, then that action is not currently permitted.
Most toolbar actions are also available through a context menu that is displayed when you right-click a step row. The context menu contains some options that do not appear on the toolbar.
The Understanding Steps Tab Actions for descriptions of the actions that can be performed on the Steps tab with toolbar buttons, keyboard shortcuts, and/or context menu items with the following exceptions:
1. Actions not available in Flex
• Clear crews
• Copy steps as go-back steps
2. Actions only available in Flex Operations:
• Clear Clipboard: Clears copied steps from your computer clipboard.
• Edit Step: Opens Edit Step dialog.
• Undo: Reverts the latest cut, paste, or delete action.
Refer to the Using the Steps Tab for the list of columns available in the Steps table.
Crews List
The Crews List on the event’s Steps tab functions the same as the Crews List on a switching sheet’s Steps tab, but only has the Select Crew..., Update Instructed To in Steps, and Remove Crew actions accessible through the context menu. See Crews List for more details.
Working with Attachments
The Event Details Attachments tab allows you to work with files that are relevant to the event.
Adding Event Details Attachments
1. To add an attachment, select the Event Details Attachments tab.
2. Click the Add Attachment button (
) on the toolbar (or you may select the option from the Actions menu).
) on the toolbar (or you may select the option from the Actions menu).3. Drag and drop a file to the Attachment dialog box.
4. You may, optionally, add a URL and/or description of the file.
Editing Event Details Attachments
1. To edit an attachment, select the attachment row in the Attachments tab.
2. Right-click and select 
Edit Attachment.
Edit Attachment.3. In the Attachment dialog box, you can change the data in any of the fields and/or replace the file with a new version, as necessary.
Removing Event Details Attachments
1. To remove an attachment, select the attachment row in the Attachments tab.
2. Right-click and select 
Remove Attachment. The attachment will be deleted and the attachment row removed from the Attachments table.
Remove Attachment. The attachment will be deleted and the attachment row removed from the Attachments table.Downloading Event Details Attachments
1. To download an attachment, select the attachment row in the Attachments tab.
2. Right-click and click 
Download Attachment; alternatively, you may double-click the row and the file will download. The file will be saved to your browser's default download folder.
Download Attachment; alternatively, you may double-click the row and the file will download. The file will be saved to your browser's default download folder.